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Meet the Staff: Ysrael Rivera, Customer Service and Reservations Agent


Ysrael has probably booked more than one vacation for you. Well, it’s time to put a face to the name!

Hello my OVC Friends! My name is Ysrael Rivero and I’m your Customer Service and Reservations Agent, working in our Santo Domingo offices for over 2 years now. I love speaking with our members and helping them schedule wonderful vacations. It’s just great to be part of this team.

I have three daughters… Lucky me! I love to enjoy everything this tropical paradise has to offer, however, if I have to choose, I’ll always prefer a night of playing guitar on the beach, having some sea food and enjoy a glass of good wine.

 Hope we get to talk soon! It’ll be my pleasure to help you plan your perfect vacation!


¡Hola amigos de OVC!

Mi nombre es Ysrael Rivero y soy su Agente de Servicio al Cliente y Reservaciones. Formó parte del Club desde hace más de dos años y es un verdadero honor formar parte de este equipo. Disfruto mucho hablar con nuestros socios y ayudarles a planificar sus vacaciones perfectas.

De mí les puedo contar que tengo tres hijas y me encanta disfrutar de todo lo que este paraíso que es República Dominicana tiene para ofrecer. Si tengo que escoger, siempre prefería pasar la noche en la playa, tocando guitarra y disfrutando de una buena copa de vino.

¡Espero que podamos conocernos pronto! Será un honor para mí ayudarle a planificar sus vacaciones.

4 Comments Post a comment
  1. pierre rousseau #

    Hi Ysrael, i’m glad to see your picture on this month newsletter. I look forword to reserve my next vacation with you. I have the empression i know you a little bit better…

    Thank you

    Pierre Rousseau

    April 28, 2016
  2. Lori Petty Brown #

    I’m trying to email a request to bank my week with RCI. The old website did not work, and I could not get an account created on the new site to try and send from there. Can you help?


    April 28, 2016
  3. Steve Bartelt #

    Nice to see a face to match the voice. I have appreciated in recent years the vast improvements in customer service. It seems that you all are much friendlier and member focused than your office was 10 or more years ago. We are Founders members, well past our 10 years to qualify, and OVC just keeps getting better and better.

    April 29, 2016
  4. Cheri Brennan #

    Ysrael has book our vacations. It was such a joy to deal with him. He was always pleasant and courteous. Looking forward to booking more with him.

    April 29, 2016

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