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Namnum’s Corner: Great Service Starts Before You Arrive!

Hola amigos!

How’s you’re summer? Hope you are having fun.

Getting on a plane is not as much fun as it used to be. Those of you from my generation probably remember when it was exciting and even luxurious, a positive part of the experience.

It got me thinking about my members travelling for the holidays. I don’t think it’s the best way to begin a nice vacation. In this month’s newsletter you’ll find advise on what to expect in some of the airports where you will be arriving, to visit our resorts. For the last six months or so, Cancun has been swamped with visitors; this translates to waits on the Immigration line of at least 30 to 45 minutes if not longer! By that time your bags have already arrived, but getting through customs is another 20 to 30 minutes. On the other hand, the process of leaving Cancun is relatively stress free and fast.

Punta Cana is a lot better, especially now that it seems the Punta Cana Airport has received authorization to be a port of entry meaning that US Citizens will go through the immigration process as if in the US, so that when you reach your destination it will be just like traveling domestic, a privilege that Aruba has had for many years. I was recently in Vallarta, Cozumel and the Liberia Airport in Costa Rica, and I found the immigration and customs process in these smaller airports to be fast and efficient.

Taking this into consideration, we feel a bit pressure to make sure that during your stay everything is as good as possible. Since knowing is half the job, in addition to the pre-arrival call you are getting from the Hotel Guest Service, we are also developing an App that will allow our members to plan a lot of their pre-arrival. The App will also have other features, such as:
• If you booked transfers with us our drivers, using GPS, will be able to show you where they are at the airport so that as soon as you come out of the airport, we can begin to treat you like the royalty you are.
• Allow you to pick the location of your room;
• Make your restaurant reservations before arrival;
• Use an internal dating site so that you are able to arrange dinner with a couple staying on property from other countries or with similar interest; or for example, find another family that has a 14 year old also traveling with them (since yours is probably driving you crazy because ‘there is nothing to do here’);
• Plan the activities of the week, tours and excursion, and more.

It is our job and mission to make sure that once you arrive on property we will take care of every little detail and we hope things like this will help.


7 Comments Post a comment
  1. Rimanta #

    The new to-be App sounds wonderful (about choosing the room, making restaurant reservations, finding families with the same age kids, etc.)

    August 11, 2015
  2. Linda & Kirby Williams #

    Thank you somuch. I have been going to the Allegro Cozumel for 18 years. We love the people there and are now Grand Level members. This past summr, our daughter decided to get married at the Allegro Cozumel. The first club staff and Dereli, the wedding planner were so wonderful Amy at reservations was very helpful as we4 kept adding guests. Even when my husband and I discovered we had a passport issue, the staff postponed the wedding so that we could be there. I had tears of graditude for several days. The wedding was beautiful! The Italian resturant was exceptional. The chef and staff really outdid themselves, My new inlaws and their families loved the resort and we will be returning next July to celebrate. Thank you again for the wonderful hospitality at your resorts!

    August 13, 2015
  3. Grace #

    Can’t wait to try out the new app! Keep up the good work of making our trip even more enjoyable.

    August 16, 2015





    August 17, 2015
  5. cheryl #

    Since 2009 I have not ever received a pre-arrival phone call. An app like this will come in handy for those of us that are OCD especially with vacations. I like the knowing that everything from A to Z is taken care of. Too bad it will not be handy for our arrival this weekend. But I look forward to it for the next

    August 20, 2015
  6. Gary #

    Can you tell me when the app will be available? I also have never received a pre-arrival phone call

    September 3, 2015
    • admin #

      Hello! We are currently working on it and the features it will have. We will keep you posted.



      September 9, 2015

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