Namnum’s Corner: Great Service Starts Before You Arrive!
How’s you’re summer? Hope you are having fun.
Getting on a plane is not as much fun as it used to be. Those of you from my generation probably remember when it was exciting and even luxurious, a positive part of the experience.
It got me thinking about my members travelling for the holidays. I don’t think it’s the best way to begin a nice vacation. In this month’s newsletter you’ll find advise on what to expect in some of the airports where you will be arriving, to visit our resorts. For the last six months or so, Cancun has been swamped with visitors; this translates to waits on the Immigration line of at least 30 to 45 minutes if not longer! By that time your bags have already arrived, but getting through customs is another 20 to 30 minutes. On the other hand, the process of leaving Cancun is relatively stress free and fast.
Punta Cana is a lot better, especially now that it seems the Punta Cana Airport has received authorization to be a port of entry meaning that US Citizens will go through the immigration process as if in the US, so that when you reach your destination it will be just like traveling domestic, a privilege that Aruba has had for many years. I was recently in Vallarta, Cozumel and the Liberia Airport in Costa Rica, and I found the immigration and customs process in these smaller airports to be fast and efficient.
Taking this into consideration, we feel a bit pressure to make sure that during your stay everything is as good as possible. Since knowing is half the job, in addition to the pre-arrival call you are getting from the Hotel Guest Service, we are also developing an App that will allow our members to plan a lot of their pre-arrival. The App will also have other features, such as:
• If you booked transfers with us our drivers, using GPS, will be able to show you where they are at the airport so that as soon as you come out of the airport, we can begin to treat you like the royalty you are.
• Allow you to pick the location of your room;
• Make your restaurant reservations before arrival;
• Use an internal dating site so that you are able to arrange dinner with a couple staying on property from other countries or with similar interest; or for example, find another family that has a 14 year old also traveling with them (since yours is probably driving you crazy because ‘there is nothing to do here’);
• Plan the activities of the week, tours and excursion, and more.
It is our job and mission to make sure that once you arrive on property we will take care of every little detail and we hope things like this will help.